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Privacy Policy

Last updated: 1 March 2026

Contents

  1. Who We Are
  2. Data We Collect
  3. How We Use Your Data
  4. Legal Bases for Processing
  5. Data Sharing
  6. International Transfers
  7. Retention
  8. Your Rights
  9. Cookies
  10. Security
  11. Contact and Complaints

1. Who We Are

Meterhub is the data controller for personal data processed in connection with our warehousing and logistics services. We are based at Erika tn 15-34, Põhja-Tallinna linnaosa, Tallinn, 10416, Estonia and can be reached at info@meterhub.online.

We are subject to the General Data Protection Regulation (EU) 2016/679 ("GDPR") and the Estonian Personal Data Protection Act (Isikuandmete kaitse seadus).

2. Data We Collect

CategoryExamplesSource
Identity dataName, job title, company nameProvided by you
Contact dataEmail address, phone number, postal addressProvided by you
Transaction dataOrder details, inventory records, delivery documentationGenerated during service delivery
Financial dataInvoice and payment recordsProvided by you or generated by us
Technical dataIP address, browser type, site usage via cookiesAutomatically via website
CommunicationsEmail and contact form messagesProvided by you

We do not process special category personal data (e.g. health, ethnic origin, political opinions).

3. How We Use Your Data

  • To provide and manage warehousing and logistics services under our service agreement with you
  • To issue invoices, process payments and manage accounts
  • To respond to enquiries and provide customer support
  • To send operational communications relating to your account
  • To comply with legal, tax, and regulatory obligations
  • To improve our website and services using aggregated analytics
  • To send marketing communications (only where you have given consent or we have a legitimate interest and you have not opted out)

4. Legal Bases for Processing

PurposeLegal basis (GDPR Art. 6)
Service delivery and account managementArt. 6(1)(b) — performance of contract
Invoicing and financial recordsArt. 6(1)(c) — legal obligation
Tax and regulatory complianceArt. 6(1)(c) — legal obligation
Responding to enquiriesArt. 6(1)(f) — legitimate interest (client communication)
Service improvement and analyticsArt. 6(1)(f) — legitimate interest (product development)
Marketing communications (where applicable)Art. 6(1)(a) — consent, or Art. 6(1)(f) — legitimate interest for existing clients
Cookies (non-essential)Art. 6(1)(a) — consent

5. Data Sharing

We do not sell personal data. We may share data with:

  • Service providers: IT, hosting, accounting, and logistics partners acting as data processors under written agreements
  • Carriers and freight partners: as necessary for the despatch and delivery of goods
  • Legal and regulatory bodies: where required by law or court order

All processors are required to implement appropriate technical and organisational security measures.

6. International Transfers

We endeavour to keep personal data within the European Economic Area. Where we transfer data outside the EEA, we rely on adequacy decisions, standard contractual clauses, or other appropriate safeguards as required by GDPR Chapter V.

7. Retention

We retain personal data only for as long as necessary for the purposes described above. In general:

  • Client and transaction records: 7 years (Estonian accounting and tax law)
  • Enquiry and contact data (non-clients): 2 years from last contact
  • Cookie consent records: 1 year
  • Website analytics data: 13 months in aggregated form

8. Your Rights

Under the GDPR you have the right to: access a copy of your personal data; rectify inaccurate data; erase your data in certain circumstances; restrict or object to processing; data portability; and withdraw consent at any time (without affecting prior processing). You also have the right to object to direct marketing at any time.

To exercise any right, email info@meterhub.online with the subject line "Privacy Request". We will respond within 30 calendar days. If you are unsatisfied with our response, you may lodge a complaint with the Estonian Data Protection Inspectorate (Andmekaitse Inspektsioon) at www.aki.ee.

To opt out of marketing or contact from us, email info@meterhub.online with the subject line "Opt-Out Request", or use the unsubscribe link in any email we send. For other online disputes, the EU ODR platform is at ec.europa.eu/consumers/odr.

9. Cookies

Our website uses cookies and similar technologies. Please see our Cookie Policy for full details. You can manage non-essential cookies via the banner when you first visit or through the "Cookie Settings" link in our website footer.

10. Security

We implement appropriate technical and organisational measures to protect personal data against unauthorised access, loss, alteration or disclosure. These include access controls, encrypted communications, and regular security reviews. However, no internet-based service is completely secure, and we cannot guarantee absolute security.

11. Contact and Complaints

Data protection enquiries:
Meterhub
Erika tn 15-34, Põhja-Tallinna linnaosa, Tallinn, 10416, Estonia
Email: info@meterhub.online

Supervisory authority: Andmekaitse Inspektsioon, www.aki.ee

Meterhub

Professional warehousing and logistics for businesses in Tallinn and across the Baltic region. Reliable, transparent, flexible.

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  • Erika tn 15-34, Põhja-Tallinna linnaosa, Tallinn, 10416, Estonia
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